Frequently Asked Questions

Welcome to the FAQ section. Find answers to questions we receive most often. If you do not find what you are looking for here, please visit the Contact Us page on thetruebrim.com for further assistance.

Website Accessibility

Question: What accessibility options are available on the website?
Answer: We strive to make our website usable for everyone. Accessibility features can be enabled directly from the site footer. If you have specific questions about accessibility, please refer to the accessibility information on thetruebrim.com.

Hat Care and Maintenance

Question: How do I clean and care for my fur felt hat?
Answer: To care for your fur felt hat, store it upside down on the crown to protect the brim. Use a soft brush to remove dust and dirt. Avoid exposing your hat to heat sources which can cause shrinking. If the hat becomes wet, allow it to dry at room temperature and avoid placing it near direct heat.

Question: How should I clean and care for my straw hat?
Answer: Store a straw hat upside down on the crown. Clean with a mild soap solution and a very soft brush or cloth. Always dry at room temperature and avoid excessive heat.

Product Details

Question: What does “X” mean on hat quality labels?
Answer: The number of “X’s” indicates the quality of materials used in hat construction. In fur felt hats, more “X’s” generally reflect a higher proportion of premium fur fibers. In straw hats, tighter weave and finer straw material contribute to quality designation.

Question: What are the percentages of materials in the hats?
Answer: Specific material formulation is considered proprietary and not publicly disclosed. More information may be available in product descriptions at thetruebrim.com.

Style and Identification

Question: How can I find out what style of hat a celebrity wore in a film?
Answer: We do not maintain a comprehensive list of hats worn in specific media. Many productions work with wardrobe specialists who select items independently. For style guides and inspiration, visit thetruebrim.com/.

Question: I own a vintage hat and want more information about it.
Answer: Because vintage hats can vary widely in age and history, we recommend consulting dedicated resources on hat history and style. A number of books and online references exist that specialize in vintage headwear.

Fit and Sizing

Question: How do I figure out what size I wear?
Answer: Visit the Fit Guide on thetruebrim.com for detailed instructions on how to measure your head and determine the correct hat size.

Order Protection

Question: What is Route and how does it relate to my order?
Answer: Route is an optional order protection service offered during checkout. It allows customers to file claims for lost, stolen, or damaged orders. Detailed terms and claim procedures are available at thetruebrim.com.

Question: How do I file a claim for a lost or damaged order?
Answer: If you added protection during checkout, follow the claims process outlined on thetruebrim.com. You will be guided through submitting a claim with relevant details about your order.

Additional Notes

Question: Can a fur felt hat be resized?
Answer: Fur felt hats can sometimes be altered slightly, but significant resizing is generally not recommended. Some retailers or hatters may assist with minor adjustments.

Question: How much water does a 10-gallon hat hold?
Answer: While this may vary by specific design, a standard 10-gallon hat can hold approximately three quarts of water when measured to the brim.